Senior Client Relation Manager

ob Summary: The Client Relations Manager is responsible for building
and maintaining strong relationships with clients, ensuring their
satisfaction, and addressing their concerns. This role involves
liaising between clients and the company, understanding client needs,
and ensuring that services or products meet their expectations.

Key Responsibilities:
  1) Served as the primary point of contact for key clients. Develop
and nurture long-term relationships with clients. Address client
concerns promptly and efficiently.
  2) Monitor and improve customer satisfaction levels. Resolve client
complaints and escalate issues when necessary. Gather client feedback
to improve services/products.
  3) Identify new business opportunities with existing clients.
Collaborate with the sales team to enhance client retention. Assist in
negotiating contracts and agreements.
  4) Work closely with internal teams to ensure client expectations
are met. Provide clients with product or service updates. Organize
client meetings, presentations, and business reviews.
  5) Maintain client records and document interactions. Prepare
reports on client satisfaction, issues, and opportunities. Track key
performance metrics related to client retention.

Key Skills & Competencies:
  1) Strong communication and interpersonal skills
  2) Problem-solving and conflict-resolution abilities
  3) Customer service orientation
  4) Negotiation and persuasion skills
  5) Time management and organizational skills
  6) Ability to analyze client needs and suggest solutions